Terms & Conditions

Welcome! If you visit our website it means that you automatically accept all the terms and conditions here below. Please read carefully all information concerning our guidelines, terms and agreements. We are very careful of all information that results from inquiries and sales transactions and will not release to third parties that are not part of the sales process.  We will share with you information concerning your purchasing activities within this website, to the extent that we do have such information.

Our website will contain different trademarks which can belong both to our company and third party companies. The use of these logos, icons and service names is prohibited in any manner that is likely to cause confusion among our customers, and will be considered a violation of copyright law. We reserve the right to make changes to these terms and conditions at any time without prior notifications. Our company is located in Gainesville, FL USA and the laws of the state of Florida shall govern any interpretation of these terms and conditions.

 

Corpo Sano Health Group, Inc.

PO Box 141939

Coral Gables, Fl  33114



CUSTOMER SERVICE AND CONTACT

Phone:   305-951-7138— Leave a message please

Email: support@cynthiassoaps.com

WEBSITE ORDERS ONLY

To facilitate all transactions and keep accurate records, we prefer that all sales are conducted online.  If you wish to place a special order, i.e. gift baskets, wedding favors, party favors, allergy modified products, we will work with you via email and phone, we will facilitate EFT fund transfer to settle special orders.   For special orders  you may contact us via email at:  support@cynthiassoaps.com, and we will contact you the following business day at the latest.

 

HOURS

We accept online orders 24/7 every day of the year. 

PAYMENT METHODS

We accept most credit cards.  The funds have to clear our bank before we can ship your order. All international orders’ funds must clear our bank before we can ship your order regardless of how you paid.

 

No checks, money orders, COD, or credit accounts are accepted for online orders.

Other payment options can be arranged via email for special orders.

We do not offer credit terms or Net 30 Day credit accounts.

We reserve the right to refuse service to anyone at any time for any reason.

 

Florida residents will be charged a 7% sales tax at the time of payment processing.   If incorrect taxes show on our website during checkout, we will adjust the tax manually before charging your credit card.

SHIPPING & HANDLING PROCESS

All orders are shipped via the US Post Office at checkout. We cannot ship on a Sunday, but we will notify you when your order has shipped. Orders are downloaded each day. We try to ship orders within 48 hours of being received, but sometimes it isn't possible due to order volume or lack of inventory. 

If the inventory is not available, normal time from order to ship is two weeks.  This ensures you are receiving a handmade product of the highest quality.

If we do not have enough inventory on hand to ship within 48 hours, we will contact you to discuss extending the shipping date (remember, you are purchasing freshly made handmade products). Please allow at least 2 to 3 business days to process your order on average.

All items must be in sealed condition to be processed as a returned item.  All shipping and handling costs associated with the return will be paid by the buyer.  All items received in damaged condition from the shipper need to be addressed with the USPS office which handles delivery.  We will work with the buyer to the best of our abilities to ensure the delivery of the products purchased in a timely manner.  All returned items will receive a store credit for the items returned in perfect and sealed condition , credit does not include any shipping expenses incurred in the return of the items.

 

 

 

If you want to change your order after it has been placed, please email support@cynthiassoaps.com to adjust your order. If your order has already shipped, a new order will have to placed, either by phone, email or on our website and new shipping charges will apply.

We do not ship orders on Sundays or holidays, so please do not count these days towards your total ship time. Point of departure is Florida.  If you need your shipment by a certain date, please allow sufficient time for your order to reach you. This applies to US and international orders. Please understand all ordering and shipping procedures before you place your order. You will receive an email with your shipment tracking number as soon as your package leaves us. This email will give you an estimated delivery date. If your order ships via USPS (The US Post Office) to destinations within the United States, you will not receive a tracking number, unless you wish to pay for tracking, we can communicate with you to let you know the cost options to you. USPS orders shipped internationally will receive a tracking number.